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ToggleTerms and Conditions
Welcome to Home Clean Masters! These Terms and Conditions (“Terms”) govern your use of our website (the “Site”) and the services provided by Home Clean Masters (referred to as “we,” “us,” or “our”). By accessing or using our Site and services, you agree to comply with these Terms. Please read them carefully before using our Site or services.
- Agreement to Terms
By accessing or using our Site and services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Site or services.
- Services
Home Clean Masters provides home cleaning services to customers. Our services may include but are not limited to residential cleaning, deep cleaning, move-in/move-out cleaning, and recurring cleaning. We strive to provide high-quality cleaning services to our customers.
- Booking and Payment
To book our services, you must provide accurate and up-to-date information, including your contact information and cleaning preferences. Payment for our services is due at the time of booking, and we accept various payment methods, including credit cards and online payment platforms. All prices are displayed in the currency of the country where the service is provided and are subject to change without notice.
- Cancellations and Refunds
If you need to cancel or reschedule your cleaning appointment, please contact us at least 24 hours before the scheduled appointment time. Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee. Refunds are issued at our discretion and may be subject to deductions for any expenses incurred by us in connection with your booking.
- Customer Responsibilities
As a customer, you are responsible for providing access to your home at the scheduled cleaning time. You must also ensure that our cleaners have access to electricity and running water. Additionally, you are responsible for securing any pets during the cleaning appointment.
- Satisfaction Guarantee
We strive to provide excellent cleaning services to our customers. If you are not satisfied with the quality of our service, please contact us within 24 hours of your cleaning appointment, and we will work to resolve the issue to your satisfaction.
- Liability
While we take every precaution to ensure the safety of our cleaners and your property, accidents can happen. Home Clean Masters is not liable for any damages or injuries that occur during the provision of our services, except in cases of gross negligence or willful misconduct.
- Intellectual Property
All content on our Site, including text, graphics, logos, and images, is the property of Home Clean Masters and is protected by copyright laws. You may not reproduce, distribute, or transmit any content from our Site without our prior written consent.
- Privacy Policy
Our Privacy Policy governs the collection, use, and disclosure of personal information provided by users of our Site and services. By using our Site and services, you agree to the terms of our Privacy Policy.
- Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Any changes to these Terms will be posted on our Site. Your continued use of our Site and services after any such changes constitutes your acceptance of the new Terms.
- Contact Us
If you have any questions or concerns about these Terms or our services, please contact us at [email protected]
By using our Site and services, you agree to abide by these Terms and Conditions. Thank you for choosing Home Clean Masters!